FAQ

1. What is our return policy?

Returns or exchange will be accept within 10 days from the day parcel arrive customer's place. A restocking fee will be apply. Return shipping, payment for the return shipping are responsibility of the purchaser.

2. Shipping policy

Shipping fee to Malaysia:
Shipping fee chrages at total of RM30 for 1-5 items. Total of RM60 for 6-10 items. Total of RM90 for 11-15 items.

Shipping fee to Singapore:
Shipping fee chrages at total of SGD14.25 for 1-5 items. Total of SGD 28.5 for 6-10 items. Total of SGD42.75 for 11-15 items.

Shipping fee to Other countries out side of Malaysia and Singapore:
Additional shipping costs are required for shipments outside Singapore and Malaysia. A second notification email for the additional shipping fee required will send to you once you submit order.

3. How long does it take from order to delivery?

The item will be arrived in 7-15 business days after your payment made. The delivery time may very depending on the country.

4. Availability of stocks

If payment was made and good are out of stocks, customer will be informed via email. Within 2 days from the notification, Customers may either request for

- Full refund via bank transfer or Paypal
or
- Selection of another item(s). The difference in price shall either be topped-up by or refunded to customer.
Also, any updates to the availability status of the products will be posted in our website.

5. What if i receive faulty item?

We are sorry if the item is faulty.

For apologize, we accept return and refund within 10 days from the day parcel arrive customer's place. Exchange is also available.

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